Sugar Producer — SAP-native automation across 5 plant-floor processes

The challenge

A large multinational sugar producer processing very high document volumes daily on SAP. After unsatisfactory results with another RPA vendor, they wanted a partner that would actually walk the plant floor with operators before writing a single line of code.

They had no shortage of automation candidates — the question was discipline: which to ship first, which to harden, which to retire when business rules changed.

Five workflows, in production

Self-invoicing. Vendors generate SAP invoices and route them to the right mailboxes automatically. ~700 cases/year, 175 hours saved annually.

EUR-pallet management. Tracking and settlement via order-document scanning. 200 orders/month, 40 hours saved monthly, 10× speed-up vs. manual.

Sales-support automation. Multiple daily scans for blocked orders and missed payments. 210 documents/week, 3,640 hours saved annually, 15× faster than manual.

Stock-index scraping. Real-time commodity-price monitoring; 20 hours saved monthly.

Quality assurance. Laboratory reports collected and migrated into SAP. 50+ reports per month; processing time dropped from 15 minutes to seconds per report.

The outcome

One of Flobotics' longest and most successful partnerships. We started with discovery workshops to clear a backlog the previous vendor had created, then gradually transitioned bots from attended to fully unattended — a model the customer's ops and IT teams actively prefer.

New automations join the same shared infrastructure rather than launching as separate projects, which keeps the maintenance footprint small even as the surface grows.