automation services for:retail & ecommerce

Automation for the work merchandisers and ops teams do across portals.

Catalog & PIM updates, marketplace listing sync, returns & refunds, MAP enforcement, supplier ops, customer-care triage. We've shipped automation for omnichannel retailers, DTC brands, and marketplace-first sellers — with throughput tuned for SKU counts in the tens of thousands.

Book a discovery call → See retail case studies

SKUs / day

40k

PIM updates pushed across marketplaces in a single deployment.

auto-returns

88%

Auto-resolution rate on the returns & refunds pipeline.

avg. ROI

24d

Time to recover engagement cost in production.

audit trail

100%

Every action logged with user, time, payload, and effect.

processes we ship

The eight workflows we automate most often.

Each of these is in production at one or more retail or ecommerce clients today. SKU counts, exception thresholds, and SLAs are tuned per engagement.

01 / process

Catalog & PIM updates

Bulk attribute updates, image handling, copy refreshes, and category mapping pushed from PIM to site, app, and marketplaces.

40k/d

SKUs

15min

avg sync

02 / process

Marketplace listing sync

Amazon, Walmart, Target Plus, eBay, TikTok Shop — listing creation, price-rule sync, status reconciliation, suppression triage.

12+

channels

24/7

unattended

03 / process

Returns & refunds

RMA intake, photo/document review, policy-rule application, refund issuance, and inventory disposition. AI handles the judgment calls.

88%

auto-resolve

-71%

handle time

04 / process

MAP & pricing enforcement

Daily price scrapes across reseller and marketplace listings, violation detection, evidence packet assembly, and notice generation.

+18%

compliance

-58%

manual review

05 / process

Supplier & vendor ops

PO acknowledgements, ASNs, vendor compliance score-cards, and chargeback management across retail-customer portals.

+92%

auto-rate

-67%

admin hours

06 / process

Customer-care triage

Inbox classification, drafted responses for top intents, status look-ups, and warm hand-off to humans for true exceptions.

71%

auto-drafted

8min

avg response

07 / process

Order & fraud exceptions

Address validation, fraud-tool overrides, partial-shipment routing, and customer comms when orders go off-rail.

4min

avg detect

-40%

unresolved

08 / process

Reviews & UGC moderation

Review scraping across channels, sentiment classification, response drafting, and routing to the right product/CX owner.

24h

avg cycle

+24%

response rate

delivery

From intake to production in 6–10 weeks.

our retail stack

Tools we reach for, in order.

UiPath (Official Partner)

Default for marketplace seller portals, retail-customer portals, and any system without a usable API. Partner-tier licensing.

Document AI & OCR

Vendor compliance docs, RMA paperwork, customs forms — variable templates, structured outputs.

Custom integrations

Shopify, BigCommerce, Magento, Salsify, Akeneo, Amazon SP-API, Walmart MP-API, plus retail-customer EDI.

Agentic AI & LLMs

Returns judgment, customer-care drafting, review moderation. Always with audit logging.

Plain Python & SQL

Sometimes the right answer is a scheduled ETL and a stored proc. We say so — and we build it.

compliance & security

Multi-channel ready.

Full audit trail

Every bot action logged with user, time, payload, and downstream effect.

SOC 2 ready stack

Logging, access controls, and segregation of duties from day one.

PCI-aware workflows

Bots designed to stay out of cardholder-data scope unless the workflow truly requires it.

Encryption in transit & at rest

TLS 1.3, AES-256, key rotation across all integration points.

Role-based access

Bots get only the credentials and surfaces a process actually needs.