automation services for:telecom

Automation for the work provisioning and billing still do across legacy stacks.

Customer provisioning, billing reconciliation, churn & retention triage, dispute management, network-ticket triage. We've shipped automation for ILECs, CLECs, MSO/cable operators, and B2B carriers — with audit trails and SOC 2 controls treated as table stakes.

Book a discovery call → See telecom case studies

recovered / mo

$42K

Run-rate from the Canada Satelite billing-recon deployment.

auto-provisioned

94%

Service-order auto-completion across the active stack.

avg. ROI

26d

Time to recover engagement cost in production.

audit trail

100%

Every action logged with user, time, payload, and effect.

processes we ship

The eight workflows we automate most often.

Each of these is in production at one or more telecom clients today. Volumes, exception thresholds, and SLAs are tuned per engagement.

01 / process

Customer provisioning

Service-order intake, OSS/BSS configuration, equipment dispatch, activation, and welcome-communication across legacy stacks.

94%

auto-rate

-67%

handle time

02 / process

Billing reconciliation

Usage-record reconciliation, rate-plan mismatches, leakage detection, and adjustment posting across BSS and downstream finance.

$42K/mo

recovered

99%

matched

03 / process

Churn & retention triage

Cancel-intent detection, retention-offer routing, save-team queueing, and post-call follow-up automation.

+18%

save rate

4min

avg routing

04 / process

Dispute & chargeback ops

Bill-dispute intake, evidence-packet assembly, network/finance reconciliation, and resolution comms.

-58%

cycle time

+24%

recovery

05 / process

Network-ticket triage

NOC alert correlation, ticket routing, technician dispatch, and customer-comms templating across outage scenarios.

7min

avg dispatch

-40%

overdue tickets

06 / process

Number portability

LSR/LNP request management, response monitoring, scheduling, and cutover comms with auto-flag for stuck ports.

missed cutovers

-71%

admin hours

07 / process

Carrier & vendor invoicing

Wholesale-invoice intake, line-item validation, dispute filing, and posting to finance — with audit-ready trails.

+11%

recovery

avg cycle

08 / process

Compliance & regulatory reporting

FCC/CRTC filings, USF/Form-477, E911 records: data assembly, validation, and submission packets generated on schedule.

100%

on-time

manual fixes

delivery

From intake to production in 8–12 weeks.

our telecom stack

Tools we reach for, in order.

UiPath (Official Partner)

Default for legacy OSS/BSS, NOC tools, and any system without a usable API. Partner-tier licensing.

Document AI & OCR

Wholesale invoices, LSRs, customer agreements — variable templates, structured outputs.

Agentic AI & LLMs

Cancel-intent detection, ticket triage, dispute drafting. Always with audit logging.

Custom integrations

Amdocs, Netcracker, Oracle BRM, plus NOC tools, ticketing systems, and number-portability ATIS interfaces.

Plain Python & SQL

Sometimes the right answer is a scheduled ETL and a stored proc. We say so — and we build it.

compliance & security

Carrier-grade by default.

Full audit trail

Every bot action logged with user, time, payload, and downstream effect.

SOC 2 Type II ready stack

Logging, access controls, and segregation of duties from day one.

CPNI & privacy aware

Workflows respect CPNI handling rules; opt-in/opt-out states honored across systems.

Encryption in transit & at rest

TLS 1.3, AES-256, key rotation across all integration points.

Role-based access

Bots get only the credentials and surfaces a process actually needs.